Advanced Service Delivery Model
TOPS Energy has implemented a state-of-the-art technical service organization, organized around a central and a local layers, both supported by a specialized IT platform
Key Service Organization concepts have been derived from maintenance best practices in the Solar PV and in other industries, such as ICT (Information & Communication Technologies), where Third Party Maintenance has been practiced since 30 years
Processes and organization for O&M services to PV plants have obtained ISO 9001 certification
Centralized Process Control (365 days/year)
Control Room
- PV plants monitoring
- Remote restart and assistance
- On-site intervention request
Activity Planning
- On-site Engineer activity schedule
- Spare parts availability and ordering
- Contract SLA Management
Central Technical Support
- 2° and 3° level escalation
- Spare logistics and repair
Field Organization
- 15 Local Branches
- 60 Maintenance Engineers
- 300 Technical Specialists available on request
- Local Spare Parts Warehouses
O&M IT Systems
PV plants monitoring is performed with the equipment installed on the plant or market standard tools
O&M service Mgmt
- Ticketing Management
- Activity Planning and Tracking
- Spare Parts and Repair Logistics
Contract and Administration Management
